Digital Transformation for Faster and Easier Collaboration
Jira Service Desk is designed to offer fast service delivery through a flexible, collaborative ITSM solution.
Deliver IT Service Faster
Provide IT service and support without the cost and complexity of traditional ITSM solutions. Its transparent pricing allows you to deliver value quickly. Improve the services you provide with Jira Service Management’s no-code setup and configuration.
Customize Business Processes to Your Workflow
Start with ready-to-use ITIL practices and easily adapt service management processes to suit your team's working style. With Atlassian's rich integration ecosystem and Marketplace apps, you can customize services to meet your organization’s specific needs.
Resolve Issues Faster with an Integrated Team
By uniting your operations and support teams on a common platform, you can accelerate service request changes and resolution times. Integrate with other Atlassian products like Jira Software, Confluence, Opsgenie, and Statuspage, ensuring collaboration across teams.
Extend Jira with Other Applications
Expand your Jira usage with Tempo Timesheets, Big Picture, and over 3,000 applications (add-ons).
What is ITSM?
IT Service Management (ITSM) refers to the structure, policies, processes, and procedures IT companies and teams use to plan, deliver, operate, and manage the end-to-end services they offer customers. ITSM encompasses all processes and activities for designing, creating, delivering, and supporting IT services, covering everything from laptops to business-critical software applications.
Extra Support When Needed
Access Atlassian’s comprehensive documentation site for online support.
Stay Informed on the Move
Get instant notifications about SLAs, assigned, reported, tracked, and tagged requests, or personalize your notifications to receive only the most important ones.
Stay Updated on Prioritized Requests
Teams handling requests can quickly assign or prioritize them with just a swipe.
Manage All Details While on the Go
Use your mobile device to manage all details that may require immediate attention, such as request details and SLAs.
Teams Collaborating More Efficiently
Teams handling requests can stay in sync with development teams by linking service requests to software requests.
Atlassian References
