How Slack + Atlassian are changing the productivity game
Two years ago (2018), Atlassian and Slack formed an unprecedented partnership to shape the future of teamwork. This partnership was inspired by a shared mission to help customers strengthen team collaboration and achieve great results. Essentially, Atlassian and Slack teams came together to help teams work better together.
The results so far have been widely praised. Atlassian and Slack teams have delivered cross-product integrations to unify work, provide more automation, and enhance team productivity. Now, they are introducing a new offer, providing discounts on the new Trello Business Class and Slack paid licenses. More details on the most popular cross-product features that help teams move forward are shared below.
Atlassian and Slack Unlock the Potential of Every Team
With the powerful platforms of Slack and Atlassian, including integrations across all Atlassian cloud products, teams won’t miss a thing. Customers using Jira, Confluence, Bitbucket, and Trello can stay up-to-date on the status of their work through instant notifications from within Slack and gain more context with comprehensive link previews.
IT and Support teams using Opsgenie can collaborate seamlessly via dedicated Slack channels, receive instant alerts, and add conversations to an incident timeline. Atlassian's recent acquisition of Halp, a ticketing solution, turns Slack into an easy-to-use help desk for any team. When connected with Jira Service Desk, Halp creates a bi-directional sync between Slack conversations and Jira Service Desk tickets.
Inspired by how teams around the world are using Atlassian and Slack to advance their work, here are three popular productivity features you can use to maximize individual and team productivity.
1. Get Real-Time Updates on Work that Matters to Customers
With the Atlassian and Slack integration, you and your teams can receive real-time Slack notifications from the Atlassian projects most relevant to you.
Imagine you’re part of a team building a new website. You probably want to know when design mockups are ready or if a bug is found in staging. Creating dedicated Slack channels for projects helps the team connect quickly, and when a Trello link is shared in the channel, the team will automatically see updates as the relevant card progresses through the workflow, keeping everyone informed of the project’s current status.
You can configure notifications through Slack to filter out the noise and get the exact updates you want in real-time. Personalized notification alerts can be customized to notify you when a coworker makes changes to a Jira ticket you're following, mentions you in a Confluence comment, or assigns you a ticket to review in Bitbucket.
2. Gain Rich Content, Save Everyone Time
When product links are shared in a channel, your team can easily get information like title, status, owner, etc., without having to leave Slack. Maybe you’re taking notes for an important meeting and want to share them with your team on Confluence. With rich preview capabilities of the integrations, everyone saves time by being on the same page—no more wasted minutes searching for links or reaching out to teammates for updates.
3. Take Action Directly from Slack
We are all familiar with the inefficiency and frustration that comes from switching between applications to complete tasks. A study shows that "mental blocks created by task switching can cost up to 40% of productive time."
With Atlassian and Slack integration, you can open Jira tickets, respond with feedback in a Confluence comment, or nudge your colleagues on Bitbucket pull requests—all from within Slack.
If your team is discussing a change, you can easily create a Jira ticket directly from the conversation. The ticket will have visibility in your Slack channel, and everyone can follow updates as the ticket’s status changes.
Bonus: Consolidate All Your Jira Projects into One View
Slack’s App Home feature provides you with a central place to view and work on your Jira projects. By selecting the Jira bot in Slack, you can view a list of tickets you are watching or assigned to, and you can perform actions like assigning, transitioning, watching, and commenting on them. While Jira integration offers flexibility in working on issues within any conversation, App Home provides an overview of all your work in one place.
A New Offer from Atlassian and Slack
As part of their commitment to delivering even more value through their partnership, Atlassian and Slack are offering customers a new deal. Eligible Slack customers will receive an offer for Trello Business Class, and eligible Atlassian customers who don’t already have a paid Slack plan will receive 50% off new Slack paid plans. Slack paid plans allow customers to make video calls, add unlimited integrations, and access unlimited message history, alongside integrations like Jira, Confluence, Trello, and more that customers already know and love.